Insurance Service Center

Our onboarding service for lenders ensures a smooth transition to the AlisX customizable Insurance Tracking platform. We assist with the seamless implementation of your tracked portfolio and provide flexible options for document upload. Our team offers step-by-step training, available both onsite and remotely, to ensure you’re fully equipped to navigate AlisX with ease. We also provide ongoing navigation support to help you maximize the platform’s features and optimize your insurance tracking process.

We offer a comprehensive range of services to support lenders, ensuring both client satisfaction and operational efficiency. Our team provides exceptional customer service and problem resolution, addressing any client concerns promptly. We meticulously review loan data for accuracy, conduct quality reviews of notices and reports, and ensure they are edited to meet the highest standards. We also handle the processing and distribution of notices in accordance with client-specific guidelines. Additionally, we review both standard and customized reports, tailoring them to the client’s needs, and offer web-based training to ensure clients can navigate our systems with confidence.

Our Claims Processing Team is dedicated to quick and efficient service. We schedule inspection appointments within 48 hours and aim to settle automobile claims within an average of 10 days from reporting. For your convenience, online claim status updates are always available, and our adjusters work with local appraisers in your area to ensure timely and accurate assessments.

Our client support services are designed to streamline your business operations. We handle processing and data entry, ensuring accuracy and efficiency for your clients. Our team manages documentation on behalf of third parties, providing seamless coordination and compliance. Additionally, we offer dedicated customer service and call support, representing your business with professionalism. We also deliver tailored technology services to enhance the functionality and performance of your client’s operations.

Our Insurance Service Center offers robust information processing services designed to streamline your operations. We handle encrypted data files securely and provide comprehensive web portal support for seamless access. Our team processes daily insurance and EDI transactions, ensuring timely and accurate reporting. We also facilitate the exporting and processing of reports, and support FTPS for secure file upload and retrieval. Additionally, we provide back-feed files and offer daily support across all aspects of the process, ensuring your data is always managed efficiently and securely.

Our team offers three levels of optional escrow services, tailored to meet the unique needs of your business. With compliance-driven integration, we ensure that all processes align with regulatory standards. We generate timely notices and certificates and provide automatic coverage (E&O) for added peace of mind. Our weekly escrow batch reports keep you informed, while import file capabilities assist in thorough escrow analysis for improved accuracy and efficiency.

Our Accounting Department offers a range of essential services to support your business operations, including premium and refund support, accounts receivable and payable management, and automated refund processing twice a week. We also provide ACH processing for debits and credits at no cost to lenders, generate detailed month-end reports, and issue invoices for specific related services to keep your financial processes seamless and efficient.

Our customer service center provides responsive, efficient support for all insurance-related inquiries. We handle incoming calls regarding borrowers' insurance, ensuring prompt and accurate assistance. Our team updates insurance documentation and validates policies according to the client's specific criteria, guaranteeing compliance and accuracy.